The City of Somerville's Key Systems Indicators

Hello

Welcome to the City of Somerville's daily dashboard. The current temperature on the Somerville High roof is . Below, you will find data used by the Mayor's Office to track important trends on a daily and weekly basis.

311 Calls

Yesterday, the Somerville 311 line received 336 calls from constituents, which is significantly above average for a weekday. Access the full dataset here.



Significant Calls

The chart above usually contains many of the same call types, which is why we track calls that increase more than average. During the last seven days, there was an increase in calls for Power outage, Tree trimming/pruning, and Yard overgrowth/encroachment. This chart shows calls of those types for the last 120 days, while the map shows their location for the last week.



Drilling down, we can see the proportion of closed work orders to open ones for these specific calls. This accounts for all work orders from the time we switched to the new 311 system in July '15 to yesterday (which means that some may have already been closed). We also see the amount of time these calls usually stay open by calculating the median hours open.



We also like to keep careful track of quality of life calls. Below are calls about graffiti, rats, and potholes. As before, the map show calls from the last week, and the time-series chart show the last 120 days.



Internally Generated Work

At the same time that they respond to 311 calls, city workers are also proactive about finding work that needs to be done, reporting it, and completing it. This chart shows the top 5 work orders that were internally generated from the last seven days. In addition, here are the three internal work orders that increased the most over average:

Work Order Type # Generated Last Wk Avg/Wk % Increase
Sidewalk repair 31 0.94 3186.75%
Temporary no parking sign posting 6 0.38 1500.00%
Report extra trash 8 0.4 1911.43%

Public Safety

Criminal Incidents

Below are data about burglary, motor vehicle theft, theft from a motor vehicle, and robbery. In this case, the map shows incidents from the last fourteen days, and the time-series chart show the last 120 days by week. Access the raw data here



Significant Quality of Life Calls

The Police Department also receives calls about quality of life issues. During the last seven days, there was an increase (or less of a decrease) in calls for hypo-fnd, road rage, and unwanted. This chart shows calls of those types for the last 120 days, while the map shows their location for the last two weeks.

Website Analytics

The City's official website received 401 pageviews yesterday.

Permits and Licenses

Below are data on the top permit and license applications from yesterday and a map of them from the last week. Dots on the map are sized based on the cost of the permit, which is a function of the amount of work being done. You can click on the dot to see whether it is a building permit or one of the other types issued by ISD, e.g., electrical, gas, or plumbing. Access the full dataset here.